What's been happening lately in the world of Pam? Primarily attempting to get a new water heater installed. It's been eight days! Last Friday, the floor model water heater we bought was installed, but when it came time for the pilot light to ignite -- eh, not so much. Sears wouldn't consider replacing the defective heater unless a Sears technician came over -- the following Tuesday.
Now, here's what's weird about that. The installer identified the defective part. Couldn't Sears have worked with that guy to decide the fate of the heater? Instead, they sent another tech, who BTW took his own sweet time meandering over to the vicinity of our house on Tuesday, thank you very much. The second guy charged Sears another $132 just to confirm what the first guy had said.
With the blessings of the second guy, I finally went to Sears and had them do an exchange on the heater for a brand-new model. The first installer came back today and swapped out the heaters - charging Sears for the labor. When all is said and done, I'm out a few hours and Sears is out I'd say $500. That's not even mentioning the insultingly faux-polite yet frustratingly unhelpful phone service I got from the national service center. I'm still trying to sublimate that particular memory. In this day and age, you might want to rethink the Sears stock in your portfolio.
In other news, our dog Sammy got his teeth cleaned. As his third owners of record, we're not surprised nobody ever brushed his teeth before we got him. But by the time we did, our brushing efforts didn't counteract his dental problems.
He's still a little groggy after yesterday. Also, he is disgusted with us all and has written more than one person off his Christmas card list.
One more thing, which I submit to you as a blatant misuse of digital technology: the veterinarian sent us home with full-color pictures of his yucky, plaque-ridden teeth. Maybe it's a helpful visual to some, but couldn't I have opted instead for a nice, friendly essay? A letter? A telegram?
(I won't show you the grungy teeth today, but if you people don't start leaving more comments on my blog, I'll post them for Friday Dog-Blogging.)
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